It is also where revenue is generated. Checking is the way to find out if you are doing things right. That is why Bureau Via conducts unique mystery shopper workshop inspections daily with the aim to improve the quality of the workshop and reception. In fact, it is our core business.
Bureau Via measures the entire process from scheduling the appointment to the delivery of the vehicle. Additionally, we identify technical issues in your workshop to test the quality of the maintenance. This makes our mystery shopper investigations different from others. Our mystery shoppers not only have technical knowledge and experience in the mobility sector, but they are also available nationwide.
A new model, a promotional offer, a competitive comparison; mystery shopping is an effective method to sharpen the sales department and make the most of every customer interaction. Our network of 'shoppers' has nationwide coverage and extensive experience in the mobility sector.
Curious about how you are doing and where you can improve? Contact Bureau Via for Mystery Shopping at your location. Learn more about our approach – from sales to customer satisfaction measurement – or get in touch with us for a free consultation.
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