Are your customers getting the right treatment? And does the salesperson know everything about the models being sold, such as electric cars? Bureau Via assesses this in the way that best suits you. After an introductory meeting, we will determine the right working method together and get started.
How are your procedures, compliance with codes of conduct, and the real customer experience? With Mystery Shopping, we identify shortcomings in your service so you can take action. This not only raises awareness of your procedures but also improves the behavior of your staff. The result? Better customer service, which could lead to an increase in sales.
Bureau Via takes the time to understand your organization, procedures, and codes of conduct. Our Mystery Shopper pretends to be a real customer, carrying out the same actions and behaviors as a typical customer. Mystery Shopping is the perfect way to improve your service.
Step 1: Why does your organization do what it does?
Before we begin the Mystery visits, we want to understand what makes your company unique. This increases the chances of success. Moreover, the personality and culture of your business influence how you respond to customer needs.
Step 2: Provide feedback from customer experiences to your team.
Make everyone in your organization responsible for customer satisfaction. Motivation and involvement are the keys to success. Explore how employees can take initiative to implement improvements.
Step 3: Turn improvement into a USP!
It is important that you develop practical and actionable methods to embed improvements throughout your whole organization. Involvement and engagement of all employees are essential in this process. Of course, Bureau Via advises and supports you in this.
Bureau Via specializes in Mystery Shopping for the mobility sector. We protect, maintain and strengthen your brand with professional research and advice. Your dealership network is the face of your brand. That is why we investigate and report to what extent your dealers follow the guidelines of your organization.
These audits also serve as a supplementary tool alongside any traditional audits you may already conduct. We can also perform these audits at competitors’ dealerships and provide you with valuable insights into their attitudes, strengths, and weaknesses. Will you be partnering with Bureau Via soon?
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